Processing Time

All orders are handmade and prepared with care.
Please allow 1-3 business days for processing before your order ships.
During high‑volume seasons or new product launches, processing times may be slightly longer.

If your order contains multiple items, they may ship together or separately depending on availability.

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Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and the weight of your order.

Once your package is shipped, you will receive a tracking number via email.
Delivery times vary by carrier, but most orders arrive within:

• 3–5 business days (U.S. domestic)

Please note: once a package is handed to the carrier, delivery delays are outside of my control.

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Lost, Stolen, or Damaged Packages

I am not responsible for:

• Packages marked as delivered but not received
• Packages lost by the carrier
• Packages damaged during transit

If this happens, please file a claim directly with the shipping carrier.
You may also contact me for assistance with documentation.

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Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.
If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipment fees.

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Returns, Exchanges & Refunds

Because all products are handmade, custom, and cannot be resold, all sales are final.

This applies to:

• Roll‑on perfumes
• Aromatherapy roll‑ons
• Body oils
• Foaming hand soaps
• Cleaners
• Room sprays
• Candles
• Wax melts
• Car fresheners
• Custom items

No refunds, returns, or exchanges are offered under any circumstances.

If there is an issue with your order, please contact me within 48 hours of delivery so I can help resolve it.

Car Freshies & Charm Hangers

Q: How long do car freshies last?

A: Our aroma bead car freshies typically last 3–6 weeks depending on the scent, car temperature, and ventilation.

 

Q: Are freshies safe to hang from the rearview mirror?

A: Yes, but please check your local laws, as some areas have restrictions on hanging objects from rearview mirrors.

Q: What are charm hangers?

A: Our handmade charm hangers are decorative accessories designed to hold your freshies. They add a personalized and stylish touch to your car’s interior!

Q: Can I reuse the charm hangers?

A: Absolutely! Just swap in a new freshie when the scent fades.

Returns, Exchanges & Refunds

Because all products are handmade, custom, and cannot be resold, all sales are final.

This applies to:

• Roll‑on perfumes
• Aromatherapy roll‑ons
• Body oils
• Foaming hand soaps
• Cleaners
• Room sprays
• Candles
• Wax melts
• Car fresheners
• Custom items

-No refunds, returns, or exchanges are offered under any circumstances.

If there is an issue with your order, please contact me within 48 hours of delivery so I can help resolve it.

ALL SALES ARE FINAL

Due to the handmade and custom nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds. Please read product descriptions carefully before purchasing. With additional questions before purchasing, please reach out to me at Scentthemoodcandle@gmail.com 

Thank you for your understanding and business. 

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